If there is a problem with any of the items that you have received please contact us immediately. You just report any order discrepancies within 48 hours of order receipt and your selected address or delivery point.
Under the Consumer Contracts Regulations 2013 you have the right to cancel or return any items within 14 calendar days of the goods being delivered. The cancellation period will expire 14 calendar days after date of delivery. This period does not apply to faulty items.
Date of delivery is defined within these Terms & Conditions as when the tracking shows the items as delivered or two working days after date of dispatch if sent un-tracked.
You must inform us within 14 days of receipt if you wish to cancel or return an item(s) by support@magicalwdw.com with “Return” and your order number in the subject line. In all cases we will give you instructions in how to return your item(s).
All items must be returned to us within the 14 calendar days notifying us of your request to return. Items must be returned via registered mail and the customer is responsible for all returning shipping costs.
You must notify us within 14 days of the dispatch notification if you have not received delivery of your item(s). Outside of this time frame we are unable to raise a dispute with our delivery partners.
All items must be returned in original packaging with all seals intact and in re-saleable condition.
The Consumer Contracts Regulations 2013 state that:
” If the value of the goods is diminished by any amount as the result of handling of the goods by the consumer beyond what is necessary to establish the nature characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price” ” Handling” in this context is specified in the regulations as …” that might reasonably be allowed in a shop “
Limitation of liability: Magical WDW LTD shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with standard outbound postage cost (if any). Magical WDW LTD are not liable for any other losses or compensation. Please note that requests for reimbursement or replacement for packaging will not be accepted. Replacement goods may be re-shipped in original packaging. Re-imbursement will be made by the same means as payment was affected.
Refunds are normally made within 14 days of receiving the returned goods.

PRE ORDERS

All pre orders have a cancellation fee off 25%.
This is to prevent people from cancelling there orders. Once we have placed your order, money for the items they have asked for that we don’t normally stock or sell.