Terms and Conditions

This website is owed by Magical WDW LTD. Throughout the site, the terms “we”, “us” and “our” refer to Magical WDW LTD.

The below clarifications are provided to outline the terms and conditions of purchasing through Magical WDW. Here we will clarify box conditions and delivery times.

We do not guarantee the box condition of any items. If the boxes are bent, dented, crushed, or scored this is not guaranteed.
All refunds will be processed 14 calendar days after request.
Any costs associated with returns outside of the UK will be covered by the customer and Magical WDW will not provide return shipping labels.
All pre-orders placed with us are done so via our pre-order allocation service. We source and allocate this item to you. In line with Trading Standards requirements the cooling off period of 14 days begins at time of order.
Box condition is not guaranteed for bulk order customers (customers ordering multiples of the same product) or international deliveries.
GENERAL

Magical WDW offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence, or that you are the age of majority in your state, province or country of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. All images used within our website should be considered as stock images with a specific emphasis on UK exclusives. All of the images use within are site should be considered as ‘stock images’ with a specific emphasis on ‘UK’ and ‘European Exclusives’. These pops may or may not have the ‘UK’ and ‘European’ silver exclusive sticker. This is down to Funko releasing the Pops to US with it without the silver sticker. Please enquire directly if you wish to seek further clarification.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRE-ORDER ITEMS
A pre-order item is an item that the manufacturers have given a specific date for initial release. IE and item ordered in January which will have its 1st release in May. This does not include items which are re-released by any manufacturer or company. Those items are part of our source and supply service.
These additional terms & conditions govern any sales of pre-order items:
Pre-order items will ship once they are released. All pre-order items are paid in full specifically for you the customer, as you order, and we pay our suppliers. All orders of multiple items with multiple release dates will only be shipped when the entire order is ready for shipping.
If another person uses your account to process orders we will without issue provide you a 100% refund including all delivery charges on the basis you provide us with a crime reference number.

We charge a re stocking fee off 25% if you cancel your order that was a pre-order. Please beware of this charge.

SECTION 6 – DELIVERY, RETURNS & CANCELLATIONS

If there is a problem with any of the items that you have received please contact us immediately. You just report any order discrepancies within 48 hours of order receipt and your selected address or delivery point.

Under the Consumer Contracts Regulations 2013 you have the right to cancel or return any items within 14 calendar days of the goods being delivered. The cancellation period will expire 14 calendar days after date of delivery. This period does not apply to faulty items.

Date of delivery is defined within these Terms & Conditions as when the tracking shows the items as delivered or two working days after date of dispatch if sent un-tracked.

You must inform us within 14 days of receipt if you wish to cancel or return an item(s) by support@magicalwdw.com with “Return” and your order number in the subject line. In all cases we shall give you a returns authorisation number and return instructions.

All items must be pre-authorised and must be returned to us within the 14 calendar days notifying us of your request to return. Items must be returned via registered mail and the customer is responsible for all return carriage costs.

If any item is delivered to your address and the signature on the parcel is not correct and you claim not to have the parcel, it is your responsibility to contact your local delivery depot first to resolve this issue before contacting us. We can only deliver to the addresses provided to us. And we cannot be responsible for who signs for the parcel at your address. If you would like a higher level of courier service or if you have a special delivery request, please contact our customer service team who will arrange a quotation for you.

You must notify us within 14 days of the dispatch notification if you have not received delivery of your item(s). Outside of this time frame we are unable to raise a dispute with our delivery partners.

If you wish to have your parcel insured, please contact our team and we will arrange a quotation for you.

All items must be returned in original packaging with all seals intact and in re-saleable condition.

The Consumer Contracts Regulations 2013 state that:

” If the value of the goods is diminished by any amount as the result of handling of the goods by the consumer beyond what is necessary to establish the nature characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price” ” Handling” in this context is specified in the regulations as …” that might reasonably be allowed in a shop “

Limitation of liability: Magical WDW Ltd shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with standard outbound postage cost (if any). Magical wdw LTD are not liable for any other losses or compensation. Please note that requests for reimbursement or replacement for packaging will not be accepted. Replacement goods may be re-shipped in original packaging. Re-imbursement will be made by the same means as payment was affected.

Magical WDW LTD reserve the right of deduction under the Regulations for any diminution of value because of Customer handling, use, health protection or hygiene.

We may withhold re-imbursement until after the returned goods have been received, or positive proof of dispatch is supplied. Re-imbursement is normally made within 14 days of receiving the returned goods.

If another person uses your account to process orders, we will without issue provide you a 100% refund including all delivery charges on the basis you provide us with a crime reference number.

When you purchase an item using our pre-order allocation service that is not stocked by Magical WDW (or any item with a stated delivery time of 2 or more days), we are providing you with a source, allocate and supply service. We specifically source your item and guarantee you the item in the condition stated within that product’s description at the time of placing your order for our services through our website.

Consumer rights regulations allows businesses to charge a reasonable amount to cover their costs. These deductions allow us to cover any administration expenses and to re-market these items.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 8 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 9 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pric

SECTION 10 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with UK laws and regulations.

For international shipments: if your country charges import fees and/or handling fees these are your responsibility to pay. If you refuse a parcel due to customs/handling charges Magical WDW Ltd will charge a souricng fee that covers the cost of return delivery plus a 25% sourcing fee.

SECTION 11 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 12 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@magicalwdw.com

Courier Updates:

Hermes – Missing parcel claims can only be made 12 days after shipping, no matter what the scan says for the parcel. In the unfortunate event your parcel goes missing we cannot replace or refund that order until after the 14 day period. Hermes have stated that parcels continually travel through their network even without scans/updates appearing online via their tracking. Some parcels only update once delivered. This is the case for domestic and international shipments.

DPD / UPS – Missing parcel claims must be made within 14 days of dispatch, no matter what the scan says for the parcel. In the unfortunate event your parcel goes missing we cannot replace or refund that order until we have raised a claim with the courier company and this claim has been accepted by them. DPD / UPS have stated that parcels continually travel through their network even without scans/updates appearing online via their tracking. Some parcels only update once delivered. This is the case for domestic and international shipments.

INTERNATIONAL CUSTOMERS

If you refuse a parcel or fail to pay any customs fees or import fees meaning the parcels are returned to Magical WDW LTD for any reason, you will be charged a set fee of £30.00 + 25% restocking fee due to the return postage costs charged by couriers.

If you have any questions or queries, please contact our customer service team via email: support@magicalwdw.com